Terms and conditions
These terms apply to every quote from and every job carried out by Ratten- en Muizenbestrijding. This is an English rendering for convenience; the Dutch version is the binding text.
1. Quotes
Inspections and quotes are free and without obligation. A quote states a fixed amount, a description of the work and the guarantee period, and remains valid for thirty days.
2. Prices
The agreed price is fixed. It changes only if you request additional work, and then only after we have agreed a new price with you in advance. There is no call-out charge, no administration fee and no surcharge for a normal appointment in the evening or at the weekend.
3. Appointments
We ask that the areas to be inspected are accessible: the meter cupboard, the crawl space hatch and the relevant rooms. If a visit cannot go ahead because access is not possible, we will arrange a new appointment with you.
4. Carrying out the work
We work to the Dutch IPM rules. Rodenticides are used only where necessary, always inside a locked bait station and only by a technician holding the required certification.
5. Guarantee
There is a guarantee on the work carried out. If the problem returns in the treated area within the agreed period, we come back at no cost. The guarantee does not apply where the cause lies in structural defects that we advised repairing and that were not repaired, or in circumstances outside our control.
6. Payment
Payment is by invoice after the work has been completed, within fourteen days of the invoice date.
7. Liability
Our liability is limited to the invoice amount for the work concerned. We are not liable for damage that already existed or that results from defects we identified and reported but were not instructed to repair.
8. Complaints
Not satisfied? Tell us within fourteen days of the work by calling 06 57 17 38 94 or emailing rattenmuizenbestreiding@gmail.com. We will always look for a solution first.